Returns/Exchanges

Return Requirements

To be eligible, items must meet all of the following requirements:

  • Unworn and unwashed
  • Original packaging and tags attached
  • No stains, odours, pet hair, or visible damage
  • Hygiene label (if applicable) attached and undamaged
  • No returns on Final Sale items (see below)
  • No returns on socks, towels or headwear

Items sent to us that do not satisfy the above return conditions can be returned back to you at your own cost.

Damages and Issues

If your item arrives damaged, defective, or incorrect, please contact us at support@rapidwear.com.au as soon as possible so we can evaluate the issue and make it right.

Please note: Photo evidence is required when submitting a faulty return request via the portal

Store Credit and Exchanges

Eligible returns can be submitted within 30 days for a store credit. All returns must be lodged via the Return Portal:

Your exchange item can only be reserved once your package arrives back to us and is marked as received.

Refunds

You have 10 days from the day you receive your delivery, to organise and begin the refund process. 

  • Items must meet all return requirements listed above
  • Refunds will be issued to the original payment method
  • Final Sale items are non-refundable
  • Refunds are not available on previously exchanged orders

Afterpay Returns

If you purchased using AfterPay, ZipPay or Klarna:

  • An $8 processing fee applies per refund.

Sitewide Sale Events

For purchases made during major sale events (e.g. Black Friday, Boxing Day, End of Season and others):

  • Final Sale items cannot be returned
  • All other items can be returned for store credit only

Final Sale

Final Sale refers to products marked as Final Sale or discounted by 40% or more. These items are not eligible for return, exchange, or store credit.

Click the link to lodge your return https://rapidwear.returnscenter.com/